Return and Refund Policy

Return and Refund Policy

This policy applies to purchases from RC Echo (rcecho.com). English is the prevailing language of this policy.

1. 30-day No Fuss returns (unopened)

“Pristine condition” means original packaging with all accessories included and unopened where applicable. If you are not satisfied, you may return eligible items within 30 days of receipt for a refund of the product price, provided the item is in pristine condition.

• Buyers pay return postage for No Fuss returns.
• If we resend a replacement item under an agreed resolution, we normally cover outbound shipping for that replacement.

2. Opened packaging — 80% refund

If the original packaging has been opened, we may refund only 80% of the product price to cover repackaging, QC inspection and verification, where a return is still accepted.

3. What is not covered

• Crash damage, misuse, rough handling, or damage from actual use of a vehicle/model
• Modified or altered items that void warranty
• Scratch & Dent items — no warranty
• Returns outside the stated time window or without required evidence

4. How to start a claim

1. Email info@rcecho.com with your order number and a clear description of the issue.
2. Attach photos and/or video for initial evaluation (required for warranty-type claims).
3. Wait for our instructions before sending goods back. We do not provide free courier pick-up slips or return labels.

5. Faulty batteries

Faulty batteries are generally not returned to the warehouse. Provide the photos/videos we request so we can assess the fault.

6. Inspection timeline

Returns received at our warehouse may take 7–10 business days (excluding weekends and holidays) to inspect before we confirm settlement.

7. Refund, credit or parts

Replacement parts are often ordered from the manufacturer and are not always taken from warehouse stock — please allow time. A money refund is typically available only when we cannot provide a suitable replacement part or item and a full return is completed as instructed. In selected warranty cases we may offer store credit toward return shipping; No Fuss returns do not include return-shipping compensation.

8. Prevailing language

If this policy is translated, the English version prevails in case of conflict.

Related pages: Shipping Terms · Contact Us